Welcome in the forum, FGuzman14. The bug you described unfortunately hasn't been fixed yet by the developers of the console version (who are not active in this forum personally). There is thread in the german forum you could follow with the help of google translate, if it helps: http://forum.schick...

I am on a 3rd floor, I had found a way out to town by a dwarven fellow... but then, I got stuck in that 3rd floor. Couldn't proceed to 4 lvl so I got trapped by myself. I posted in the steam community for an assistance and got a message that I got a bug in 3rd floor. Yes, I am playing this game, Rea...